Refund policy

90-DAY RETURNS

You may request a return within 90 days after delivery for any reason. There is no restocking fee.

To begin a return, contact sales@escosy.com before sending your item. We will provide return instructions. Returns sent without prior authorization may not be accepted.

RETURN SHIPPING

For preference returns, the customer is responsible for return shipping. If the item is defective, damaged on arrival, or incorrect, ESCOSY will cover return shipping.

Please include the product and included accessories with your return. Original expedited shipping charges, if any, are not refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Contact sales@escosy.com with your order number and photos where relevant so we can make it right.

EXCHANGES

The fastest way to exchange an item is to return the original item and place a new order after the return is approved.

REFUNDS

After the return is received and inspected, approved refunds are sent to the original payment method. Your bank or card issuer may require additional processing time.